Privacy Policy
Last updated: 27 October 2026
1. Who We Are
TNOVA Translate provides document translation services for Australian visa and migration purposes. Translations are prepared and certified by NAATI-certified translators. The service is operated by TNOVA LLC, a Delaware limited liability company. Our contact email is tnovatranslate@gmail.com. Registered agent: Legalinc Corporate Services Inc. Delaware formation number: 10788271.
2. What Personal Data We Collect
To provide our translation services, we may receive and process the following categories of personal data:
- Identity documents: passports, birth certificates, national ID cards
- Migration documents: police clearances, academic transcripts, marriage certificates
- Contact information: name, email address, and the messages you send us by email, WhatsApp or Telegram
- Payment details: processed exclusively by our payment provider (we do not store card numbers)
- Website usage data collected by Google Analytics, only if you accept cookies (see section 9)
3. Why We Collect It
Personal data and document scans are collected solely for the purpose of completing your requested certified translation. We do not use your data for marketing, profiling, or any purpose beyond fulfilling your order. Quote requests are used only to send you a price estimate.
4. How We Protect Your Data
Documents submitted to us are handled only by NAATI-certified translators who work with us and are bound by confidentiality under the NAATI Code of Ethics. We may use software tools, including AI-based tools, to support translation and quality checks. Every certified translation is reviewed and certified by a human translator. If you do not want your documents processed with AI tools, tell us before you order. We receive, store and deliver documents using third-party services such as email, cloud storage and messaging apps, only as needed to complete your order. Files are transferred over encrypted channels (HTTPS/TLS).
5. Retention: How Long We Keep It
All original document scans and personal data are permanently deleted within 30 days of order completion. Translated output files may be retained for 90 days to handle re-delivery requests, after which they are also deleted. You may request earlier deletion at any time.
6. Third-Party Sharing and Transfers
We do not sell or rent your personal data. We share it only as needed to complete your order, with the translators who work with us, the software and AI tools used in translation, our payment provider, and the email, cloud storage, messaging and website services we use to run the business. These providers handle data under their own privacy terms and confidentiality or data-protection commitments. We may also disclose information where required by law or by NAATI regulatory obligations. Our translators and providers work in different countries, so your data may be processed outside the country where you live.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, email us at tnovatranslate@gmail.com and we will respond within 3 business days.
8. Governing Law
This Privacy Policy is governed by the laws of the State of Delaware, United States, without prejudice to any mandatory privacy or data protection laws that may apply to our business or the processing of personal information.
We are committed to handling personal information in accordance with applicable privacy and data protection laws. Where applicable, this includes the EU General Data Protection Regulation (GDPR), the UK GDPR, and the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles.
The application of these laws depends on the nature of our activities, the individuals whose personal information we process, and the relevant legal requirements. Nothing in this Privacy Policy is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.
9. Cookies
Our website uses cookies to help us understand how visitors use the site. No personally identifiable information is collected through cookies, and no cookie data is sold or shared with third parties.
We use the following cookies:
- Analytics Visitor ID: set by Google Analytics. Assigns an anonymous ID to distinguish unique visitors and measure overall traffic. Expires after 2 years.
- Analytics Session: set by Google Analytics. Tracks how long a single visit lasts so we can understand engagement. Expires after 2 years.
The Google Analytics cookies are only set if you click Accept all on the cookie banner. If you click Decline, no analytics cookies are placed.
You can withdraw your consent at any time by clearing cookies in your browser settings. Analytics cookies will then not be set again until you next accept on this site.